Shipping policy

Last updated: 16 February 2026

1. Shipping Coverage

Domus Canis currently ships only within the United Kingdom. Orders placed with delivery addresses outside the UK will not be processed.

2. Shipping Costs

Shipping is free on all UK orders.
There are no additional shipping charges, handling fees, or hidden costs.

3. Order Processing Time

Orders are prepared and dispatched within 1–2 business days (Monday to Friday) after payment confirmation.
Orders placed on weekends or public holidays are processed the next business day.

4. Delivery Time

Once dispatched, orders are delivered within 2–5 business days.

Estimated total delivery time:
➡ 3–7 business days (processing + transit)

Delivery times may vary depending on:

• the destination address within the UK
• delays outside our control (such as severe weather or carrier network disruption).
  We will assist you in resolving delivery issues in accordance with this policy.

5. Shipping Method & Carriers

The choice of carrier may vary depending on the weight, quantity and availability of the products.

• Your package can be delivered by: GLS, Yodel, DPD, Evri
  

A tracking number is provided by email for every order once dispatched.

6. Order Tracking

All orders include tracking. You will receive a confirmation email containing your tracking details once the order has been dispatched.
If you do not receive the email, please contact us at hello@domus-canis.com.

7. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.
If an address error causes a delivery issue, we will work with the carrier to help resolve the situation where possible.

8. Failed or Delayed Deliveries

If a delivery is delayed beyond the estimated timeframe, please contact our customer support team. We will investigate the issue with the carrier and provide a replacement or refund where appropriate.

For information about returns, exchanges and refunds, please refer to our Return & Refund Policy.

9. Pricing Transparency

The price displayed at checkout is the final price payable by the customer. You will not be charged any additional fees after purchase.

10. Risk of Loss

We remain responsible for the order until it is successfully delivered to the delivery address provided at checkout. If your parcel is lost or arrives damaged, we will provide a replacement or refund where appropriate.

11. Contact & Customer Support

This Shipping Policy forms part of our Terms of Service.

For any shipping-related questions, please contact us:

Email: hello@domus-canis.com
Phone: +44 7458 148713
Customer service hours: Monday–Friday, 8am–6pm GMT. Closed on Saturdays, Sundays and public holidays.